Terms of Service

1. Company Information and Definitions

1.1 Company Details

• Company Name: Orbizen Limited
• Registration: UK Companies House (2023)
• Business Type: Software Development & Technology Solutions
• Jurisdiction: England and Wales
• Operations: United Kingdom, Bangladesh, and International Markets
• Registered Office: Initial Business Centre, Wilson Park, Manchester, M40 8WN, United Kingdom

1.2 Key Definitions

• "Services": All software products, applications, websites, and related services provided by Orbizen Limited
• "Software": Proprietary software applications, tools, and platforms developed by Orbizen Limited
• "User Account": Your registered account for accessing our services
• "Intellectual Property": All copyrights, trademarks, patents, and proprietary rights owned by Orbizen Limited
• "Data": Any information, content, or data processed through our services

2. Use of Services

2.1 License Grant

Subject to these Terms, Orbizen Limited grants you a limited, non-exclusive, non-transferable, revocable license to use our software services for your intended business or personal purposes.

2.2 Permitted Uses

• Use our software for legitimate business operations
• Access and utilize features according to your subscription plan
• Integrate our services with compatible third-party applications
• Store and process data in accordance with our data processing terms

2.3 Prohibited Uses

• Reverse engineering, decompiling, or disassembling our software
• Using our services for illegal, fraudulent, or harmful activities
• Attempting to gain unauthorized access to our systems or other users' accounts
• Distributing malware, viruses, or other harmful code through our services
• Violating any applicable laws or regulations in the UK, Bangladesh, or your jurisdiction
• Reselling or redistributing our services without explicit written permission

2.4 User Responsibilities

• Maintaining the security and confidentiality of your account credentials
• Providing accurate and complete information during registration and use
• Complying with all applicable laws and regulations
• Respecting intellectual property rights of Orbizen Limited and third parties
• Using our services in a manner that does not interfere with other users

3. Subscription Plans and Payment Terms

3.1 Service Plans

Orbizen Limited offers various subscription plans with different features, usage limits, and pricing structures. Plan details are available on our website and may be updated from time to time.

3.2 Payment Terms

• Billing Cycles: Monthly, quarterly, or annual billing as selected
• Payment Methods: Credit cards, bank transfers, and approved payment processors
• Currency: Payments processed in GBP, USD, or local currency as applicable
• Taxes: All prices exclude applicable taxes (VAT, local taxes) unless stated otherwise
• Late Payments: Services may be suspended for overdue payments

3.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings or by contacting our support team.

3.4 Refund Policy

• Refunds are considered on a case-by-case basis
• No refunds for partial billing periods unless required by law
• Refund requests must be submitted within 30 days of the billing date
• Refunds processed according to UK consumer protection laws where applicable

4. Intellectual Property Rights

4.1 Orbizen Limited's Rights

• All software, applications, and related technology are proprietary to Orbizen Limited
• Trademarks, logos, and brand elements are owned by Orbizen Limited
• Source code, algorithms, and technical implementations remain confidential
• All improvements and modifications to our software belong to Orbizen Limited

4.2 User Content Rights

• You retain ownership of data and content you upload to our services
• You grant us a license to process your data to provide our services
• You are responsible for ensuring you have rights to any content you upload
• We may remove content that violates these Terms or applicable laws

4.3 Third-Party Rights

Our services may include third-party software, APIs, or integrations. Use of such components is subject to their respective license terms and conditions.

5. Data Protection and Privacy

5.1 Data Processing

• We process personal data in accordance with our Privacy Policy
• Data processing complies with UK GDPR and applicable international laws
• We implement appropriate technical and organizational security measures
• Data may be processed in the UK, Bangladesh, and other jurisdictions as necessary

5.2 Data Security

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Incident response procedures for data breaches

5.3 International Data Transfers

As a UK company with international operations, we may transfer data across borders using appropriate safeguards such as Standard Contractual Clauses and adequacy decisions.

6. Service Availability and Support

6.1 Service Level

• We strive to maintain 99.9% uptime for our core services
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may be performed without prior notice
• Service credits may be available for significant outages as per our SLA

6.2 Customer Support

• Technical support available during UK business hours
• Emergency support for critical issues
• Support provided in English and Bengali
• Multiple support channels: email, chat, and phone

6.3 Updates and Modifications

We regularly update our software to improve functionality, security, and performance. Major changes will be communicated to users in advance.

7. Disclaimers and Warranties

7.1 Service Disclaimer

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, except as required by applicable law.

7.2 Limitation of Warranties

• We do not warrant that our services will be uninterrupted or error-free
• We do not guarantee specific results or outcomes from using our services
• Third-party integrations and services are subject to their own terms and limitations
• Users are responsible for backing up their data and content

7.3 Statutory Rights

Nothing in these Terms excludes or limits your statutory rights as a consumer under UK law or applicable consumer protection legislation.

8. Limitation of Liability

8.1 Liability Limits

To the maximum extent permitted by law, Orbizen Limited's total liability for any claims arising from these Terms or our services shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

8.2 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

8.3 Exceptions

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be excluded under applicable law.

9. Termination

9.1 Termination by User

• You may terminate your account at any time through account settings
• Cancellation takes effect at the end of the current billing period
• You remain responsible for charges incurred before termination
• Data export options available before account closure

9.2 Termination by Orbizen Limited

We may suspend or terminate your account for:

• Violation of these Terms or our policies
• Non-payment of fees
• Illegal or harmful activities
• Breach of security or misuse of our services

9.3 Effect of Termination

• Access to services will be discontinued
• Data may be deleted after a reasonable retention period
• Outstanding obligations survive termination
• Intellectual property rights remain with respective owners

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10.2 Dispute Process

• Direct Resolution: Contact our legal team at [email protected]
• Mediation: Good faith attempt to resolve disputes through mediation
• Arbitration: Binding arbitration under UK arbitration rules if required
• Court Proceedings: As a last resort, subject to English courts

10.3 International Considerations

For users in Bangladesh and other jurisdictions, local consumer protection laws may provide additional rights and remedies that cannot be waived by these Terms.

11. Compliance and Regulatory

11.1 UK Compliance

• Companies House registration and filing requirements
• UK GDPR and Data Protection Act 2018 compliance
• Financial Conduct Authority regulations where applicable
• UK tax obligations and VAT requirements

11.2 International Compliance

• Bangladesh software export regulations
• International data transfer requirements
• Cross-border payment and tax obligations
• Industry-specific regulations and standards

11.3 User Compliance

Users are responsible for complying with all applicable laws and regulations in their jurisdiction when using our services.

12. Changes to These Terms

12.1 Modification Process

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for software users
• 30-day advance notice for significant changes

12.2 Acceptance of Changes

Continued use of our services after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue use of our services.

13. Contact Information

13.1 General Inquiries

• Email: [email protected]
• Support: [email protected]
• Legal: [email protected]

13.2 Company Address

• Orbizen Limited
• UK Registered Office: Initial Business Centre, Wilson Park, Manchester, M40 8WN, United Kingdom
• Company Registration: Companies House, UK (2023)

13.3 Business Hours

• UK Office: Monday-Friday, 9:00 AM - 6:00 PM GMT
• Bangladesh Office: Sunday-Thursday, 9:00 AM - 6:00 PM BST
• Emergency Support: 24/7 for critical issues

14. Entire Agreement

These Terms, together with our Privacy Policy and any additional service-specific terms, constitute the entire agreement between you and Orbizen Limited regarding the use of our services. These Terms supersede all prior agreements, understandings, and communications.

14.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.2 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term or condition.