Privacy Policy

1. About Orbizen Limited

Company Details:

• Company Name: Orbizen Limited
• Registration: UK Company House (2023)
• Business Type: Software Development & Technology Solutions
• Operations: United Kingdom, Bangladesh, and International
• Data Controller: Orbizen Limited
• Contact: [email protected]

2. Information We Collect

2.1 Personal Information

• Name, email address, phone number
• Company information and job title
• Billing and payment information
• Communication preferences
• Account credentials and profile information

2.2 Technical Information

• IP addresses and device identifiers
• Browser type and version
• Operating system and device information
• Usage data and analytics
• Cookies and tracking technologies

2.3 Software Usage Data

• Application performance metrics
• Feature usage statistics
• Error logs and diagnostic information
• User interaction patterns

3. How We Use Your Information

3.1 Service Provision

• Delivering and maintaining our software services
• Processing payments and managing accounts
• Providing customer support and technical assistance
• Customizing user experience and software functionality

3.2 Business Operations

• Improving our software products and services
• Conducting research and development
• Marketing and promotional communications (with consent)
• Compliance with legal and regulatory requirements

3.3 Legal Basis for Processing (UK GDPR)

• Contract Performance: Processing necessary for service delivery
• Legitimate Interests: Business operations and service improvement
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with applicable laws

4. International Data Transfers

As a UK company operating internationally, we may transfer your personal data to:

• Our development team in Bangladesh
• Cloud service providers with international infrastructure
• Third-party service providers in various jurisdictions

All international transfers are protected by appropriate safeguards including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Binding Corporate Rules
• Certification schemes and codes of conduct

5. Data Sharing and Disclosure

5.1 Service Providers

We share data with trusted third parties who assist in:

• Cloud hosting and infrastructure services
• Payment processing and billing
• Customer support and communication tools
• Analytics and performance monitoring

5.2 Legal Requirements

We may disclose information when required by:

• UK courts and legal authorities
• Bangladesh regulatory bodies
• International law enforcement (with proper legal basis)
• Compliance with applicable data protection laws

6. Data Security

We implement comprehensive security measures including:

• End-to-end encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and penetration testing
• Access controls and authentication systems
• Employee training on data protection
• Incident response and breach notification procedures

7. Your Privacy Rights

7.1 UK GDPR Rights

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Rights Related to Automated Decision Making: Protection from automated profiling

7.2 Exercising Your Rights

To exercise your rights, contact us at:

• Email: [email protected]
• Subject Line: "Data Protection Request"
• Response Time: Within 30 days

8. Data Retention

We retain personal data for:

• Active Accounts: Duration of service relationship
• Billing Records: 7 years (UK tax requirements)
• Marketing Data: Until consent is withdrawn
• Technical Logs: 12 months for security purposes
• Legal Requirements: As mandated by applicable laws

9. Cookies and Tracking Technologies

9.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Analytics and usage statistics
• Functional Cookies: Enhanced user experience
• Marketing Cookies: Advertising and personalization (with consent)

9.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent management tool
• Third-party opt-out mechanisms

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for software users

12. Contact Us

For privacy-related questions, concerns, or requests:

Data Protection Officer

• Email: [email protected]
• Subject: Privacy Inquiry - [Your Request Type]
• Response Time: Within 72 hours for urgent matters

Company Address

• Orbizen Limited
• UK Registered Office: [To be provided]
• Company Registration: Companies House, UK (2023)

Regulatory Complaints

You have the right to lodge a complaint with:

• UK: Information Commissioner's Office (ICO)
• Website: ico.org.uk
• Phone: 0303 123 1113

13. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales, while respecting your statutory rights under applicable data protection laws.